Frequently Asked Questions
FAQs
HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.
DO YOU RESTOCK PRODUCTS?
We do our best to restock the best sellers. Please email us, if you need more information on a specific product.
WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site daily with stuff that you will love.
HOW DO I KNOW WHAT SIZE TO ORDER?
Check our Size Guide to find your size, or email us any specific questions at: royalty@glasschariot.com
CAN I CANCEL OR CHANGE MY ORDER?
Orders are shipped within 2 business days;unfortunately, once your item(s) have been shipped we are unable to make any modifications. However, please review our exchange policy on the home page.